Emergency and Other Useful Numbers (scroll right and left to see the whole table)

Type of infoNameTelephone
1.EmergencyEMERGENCIAS/POLICIA/AMBULANCIAS/FUEGO

This is for any kind of emergency or complaint, including robbery, harassment, and assault.		112
2.Help in case of sexual/gender violence
a) Centro de Atención a Mujeres Víctimas de Violencia Sexual

b) Centro de Crisis 24 horas Pilar Estébanez, para la atención a mujeres víctimas de violencia sexual

c) Delegación del Gobierno contra la Violencia de Género: Helpline that provides information, legal advise and immediate psychological attention by trained professionals for victims of any form of violence in 53 different languages. Open 24 hours a day, all year round.		a) 915 34 09 22


b) 900 869 947 o
por whatsapp:
602 22 44 17

c) marcación
abreviada 016;
por WhatsApp:
600 00 00 16
3. Medical InsuranceASISA

All our students are insured to see any doctor, get diagnostic tests or go to any hospital within the network for free. However, for emergencies and for urgent care, if you want insurance to pay, you must go to a private hospital or a private urgent care center. See recommendations in the box below and/or consult with Director or Subdirector for more information

ASISA includes basic dental work (free cleaning, consultation/checkup and extraction)
ASISA’s general
phone number: 
900 92 29 92
4.Medical Emergency
(Urgencias)

and

Medical Non-emergency Assistance		Santiago (fall orientation): Urgencias at Hospital HM Rosaleda – Rúa de Santiago León de Caracas 1 (15 minutes walk from the center. If you need a taxi: Call Santiago Taxi 981 56 92 92)

Granada (spring orientation): Urgencias at Hospital HLA Inmaculada – Calle Doctor Alejandro Otero 8. Tlf. 958 18 77 88. (If you need a taxi: Call Taxi Granada 958 28 06 54)

________________

Madrid Emergency Rooms (Urgencias): Choose according to neighborhood:

-Urgencias Hospital Ruber Juan Bravo — Calle de Juan Bravo, 49, Salamanca, 28006 Madrid (Salamanca)

-HM Hospital Universitario Madrid — Pza. Conde del Valle Súchil, 16, 28015 Madrid (Chamberí). This hospital has an International Department for assistance in English.

-Hospital Beata María Ana de Jesús — C. del Dr. Esquerdo, 83, Retiro, 28007 Madrid (Retiro – Pacífico)

-Hospital San Francisco de Asís — C. de Juan de la Cierva, 8, Chamartín, 28006 Madrid (Chamartín)

We recommend these private hospitals for emergency services fully covered by Asisa. Asisa also has an office that helps students file a claim with their medical insurance in the U.S.

You can find other hospitals that are covered by the Asisa network here. Here is a PDF version for Madrid.

_______________

For medical assistance in Madrid other than for emergencies:

For assistance without an appointment, go to:

-Estrella Medical Center — C. de la Cruz del Sur, 13, Retiro, 28007 Madrid

For assistance with an appointment, call or ask your homestay family for help calling:

-Maestranza Medical Center — C. de Téllez, 30, Retiro, 28007 Madrid. Tlf. 915 02 03 01
**Text Pepa if for some reason you need further assistance getting an appointment.

Note about ASISA: Your ASISA insurance fully covers all medical appointments (emergencies and non-emergencies). You should not be required to make a payment or co-payment.

Note about medications: You will have to pay out of pocket and submit a claim for reimbursement to GeoBlue (Vassar) or iSOS (Wesleyan). The out-of-pocket cost of medications in Spain is very reasonable compared with the U.S.
5.Psychotherapy

and

Pyschiatric Emergencies
and Non-Emergencies		SINEWS –Multilingual Therapy Institute
This practice offers bilingual psychiatrists and therapists. Its fees are not covered by Asisa insurance but they provide discounts for students.

Urgencias psiquiátricas: Clínica del Dr. León. Plaza Mariano de Cavia, 3.
Tel. 915 51 77 22

For non-emergencies:
-To reserve a private room in the UC3M Library for video calls: https://www.uc3m.es/library/rooms-equipment/how-reserve-use-conditions
-To find inclusive therapists: https://www.inclusivetherapists.com/
913 08 23 72
6.U.S. EmbassyAmerican Embassy in Spain
 
List of hospitals, clinics and doctors recommended by the U.S. Embassy

24-hour
Emergency line: 
(+34) 915 87 22 00
Email: 
askACS@state.gov
7Medical clinicBritish American Medical Unit, Calle Conde Aranda, 1914 35 18 23
8Medical clinicInterclinicc/ Claudio Coello 117, bajo derecha, Metro: Nuñez de Balboa (lines 5 and 9)

Centro Médico Maestranza, Calle Tellez 30, Metro Menéndez Pelayo		915 76 99 01

915 76 99 02

915 02 03 01
9Dental work Clínica Dental Cisne
C/ Magallanes 18. 1st Floor
28015, Madrid.
Metro: Quevedo


10Lost & foundObjetos perdidos Madrid (Lost & Found)
Objetos perdidos aeropuerto 		915 88 53 46/43 48
913 93 61 19
11TravelTeletaxi Madrid 913 71 21 31 (se puede pedir por WhatsApp o por teléfono en este número)
12LGBT resourcesColectivo LGBTQI de Madrid
List of LGBTQI entities and organizations in the city 		915 23 00 70
13Other support for interpersonal or gender violence for Americans abroad Pathways to Safety International